Complaints and Barrister Register

We hope you will be happy with the professional services we provide. However, if you are not satisfied, you should first refer the matter to us.
If you are not happy with our reply then you can contact the Legal Ombudsman. The Legal Ombudsman is a free, impartial and independent service set up by the Government which deals with complaints about the service you have received.
You must complain to the Ombudsman within six months of receiving a final response to your complaint from us (provided the response specifically notifies you of your right to complain to the Ombudsman and of the six month time limit). A complaint to the Ombudsman must also be made not more than six years after the act or omission complained about or not more than three years from the date when you should reasonably have known that there were grounds for complaint.
For further details about how to make a complaint to the Legal Ombudsman, including guidance about the new scheme rules that came into effect on 1 February 2013, please contact the Legal Ombudsman directly at:

Legal Ombudsman

PO Box 6806
Wolverhampton
WV1 9WJ

Phone: 0300 555 0333

A guide to the new scheme rules that came into effect on 1 February 2013 can be found on the Legal Ombudsman’s website at:

http://www.legalombudsman.org.uk/downloads/documents/A-guide-to-our-revised-Scheme-Rules.pdf

Frequently Asked Questions concerning the new Legal Ombudsman can be found on the BSB’s website:

https://www.barstandardsboard.org.uk/complaints-and-professional-conduct/concerns-about-a-barrister/

The Legal Ombudsman decision data can be found here:

https://www.legalombudsman.org.uk/information-centre/data-centre/ombudsman-decision-data/

BARRISTER’S REGISTER

The Bar Standards Board Register of BSB entities can be found here:

https://www.barstandardsboard.org.uk/for-the-public/search-a-barristers-record/the-entities-register.html

Get In Touch

Please call us on 0207 118 9218 or complete a Free Online Enquiry and we will be in touch.

“We have worked with Toner Legal since day one of our start-up journey. Their support and expertise has been invaluable. Taking a proactive approach to employment law and our team makes complete sense, it is of course hard and not something to manage without support. Toner Legal’s advice and support has always kept us on the right track.”

- Callum Murray, Founder / CEO

“I would like to thank Adam, through the support of the firm, Toner Legal, for guiding me through the entire process. The communication, understanding and personable approach was second to none. I would highly recommend the firm’s legal representatives for providing outstanding services.”

Navrishi Gupta

“I have used the services of Toner Legal on two occasions. The service offered to me by Blair Toner was reassuring and with his expertise, guided me through an unfamiliar process ensuring I was involved at each stage. While I was going through my case, he would suggest things that I could read or listen to online that could assist me. His extensive employment law knowledge is a huge resource and it meant I would get the best possible outcome. It also made the navigation of a system far less daunting due to his attention and professionalism. I would have no hesitation in recommending Toner Legal and their services.”

Ann Cunningham

“Excellent firm, I have no fault with the way they dealt and handled my case. If I struggled understanding anything, it would be explained and clarified. Would recommend to anyone 100% good at what they do.”

Robert Smith

“This is the second case that Blair has dealt with for me, after having the misfortune of being in a similar position a number of years ago. The matter is finalised now, and Blair’s experience came through again, with a positive outcome for the 2nd time.”

Mrs Lewis

“I highly recommend Blair Toner and team for any employment related legal advice. He was quick to understand the situation and provided balanced advice on possible next steps. Thank-you.”

Charlie Cowan

“I had a long drawn out employment professional negligence claim which Blair took on. From start to finish I was extremely impressed by his professionalism and handling of a very difficult case. Blair handled the negotiations with my insurer, which was greatly appreciated. I received a final settlement which I was very pleased with,and I would highly recommend Blair and the Toner legal team.”

Graham W.

“Earlier this year I had a situation where my ex employer refused to pay what was owed after leaving the employment. The sum owed was in the region of £5000 and I was recommended Blair Toner. From the very first introduction and conversation of the problem, Blair guided me through the process of ‘Small Claims’ and linked me with the necessary forms etc. After winning judgement, still no payment happened. Blair then guided me through the process of appointing Court Baliffs and that resulted in the debt being paid in full. I personally would recommend Toner Legal and in fact Blair has since sorted a similar problem my son had experienced to my son’s total satisfaction.”

Alan Edward Goodes

“Very good advice provided by Blair which enabled us to arrive at a satisfactory conclusion to an internal staffing dispute.”

Rob C

“I found Toner Legal while doing a google search and approached them in regards to a work related matter. I was put in touch with Adam Cooke who was a senior solicitor and Adam listened to my issue and advised the best way of dealing with this matter. Adam was very clear, honest and supportive with the advice he provided which in result got me a better resolution to the issue I had. The fees were very reasonable compared to other firms out there asking a lot more. I would not hesitate to recommend Toner Legal to anyone for any work related issues especially Adam. Really happy with the service.”

G S

“A fantastic, professional experience working with Blair. He provided us with legal expertise to help us achieve a successful resolution.”

Lee

“Mr Toner provided me with an outstanding service throughout my long and difficult case. Always available to communicate with, he never ceased to amaze me with not only his extensive legal knowledge but also his patience/ ability to translate it into easily understandable English. To quote the opposing Barrister at the opening of my cross examination she described our Witness Statement as ‘forensic’ – needless to say we had a very successful outcome. If I had to sum up Mr Toner’s service in just one word – Outstanding – would be the only word I would need. I always felt he was at least one step ahead of the opposition and in the end that proved to be the case. Thank you Mr Toner.”

- Ian Lee

“I was searching for legal advice and came across Toner Legal – I’m so happy I did I received such a professional and friendly service, they sorted out my employment issue, they were available when I needed to contact them and got back to me straight away with answers to my questions which I was really happy about I wouldn’t hesitate to recommend them.”

Jane Underdown

“Highly recommend Blair Toner to anyone needing employment legal advice. Blair dealt with my case professionally, promptly and with a human approach. He was on the ball with my case, always kept me up to date as things progressed, and made sure I always understood what my options were, I was given all the information and guidance needed, which made the whole process a lot smoother. An extremely reliable and dedicated service, thank you again Blair!”

Lee Hatch

“Blair is a great Barrister that supported me to win a very difficult case that I had previously spent thousands of pounds with a solicitor before l contacted him directly. He went beyond the required duties to even support me in sourcing funding from external sources to enable me pay for the court fees. His own fees were so reasonable and l wished l met him at the beginning of this case which should have saved me a lot of money. I really recommend his service to anyone as he is very good and will also be real with you”

- Patricia Obichukwu

“Blair was fantastic with my employment claim with a previous employer, a large Bank. He was very honest, explained the whole procedure throughout, and even though we didn’t meet face to face, he was only a phone call away, he was superb.”

- Karen Lewis

I really recommend his service to anyone as he is very good and will also be real with you.”

Patricia Obichukwu

“Blair represented us in an Employment Tribunal claim from start to finish, including acting as our Advocate at the Trial. At all times Blair was extremely reassuring and professional in guiding us through the process and ensuring that we presented our strongest case. It was great to work with him and he represented us excellently.”

- Jon Kuhrt, Executive Director, West London Mission.

“When looking to expand, understanding the difference between employees, workers & contractors etc was a challenge. Despite our own best efforts, getting decent contracts in place for new staff was far from straightforward. Toner Legal took care of this issue and will continue to provide all our legal support in the future.”

- Jo, Director, JTS Creative

“I’m a 29 year old female who had never needed a lawyer before, so I was totally out of my depth! Blair was amazing – he answered every call and email immediately, he explained everything in terms I could understand, and he made me feel calm and at ease during a stressful time. I was really happy with the outcome and I’d definitely recommend him to everyone.”

Codie Jones

“Toner Legal has been 5 star from day one, Blair’s eye for detail and communication skills have been faultless. His ability to communicate complicated legal clauses in simple easy to understand language was a breath of fresh air. Thank you Blair for everything.”

George

- Ann Cunningham

“I have instructed Blair Toner in a wide range of employment matters. Having witnessed Blair in action at the employment tribunal, I have first-hand experience of his abilities and skills. His attention to detail and knowledge of the minutest details of the legislation is most impressive, and is what makes him stand out as one of the best advocates I have instructed.”

- Aarti Jagpal, Solicitor

“High praise for Blair Toner. It was encouraging to work with him. His personal attention, professionalism and dedication was the key component for a great outcome. He was always available specially with my job being outside office hours,the only time I could communicate with him was late in the evening but guess what he was there for me every time. I highly recommend his services. Thank you for your great service, knowledge, understanding and ability to put yourself in my position. You are great at your job and as a person. God bless you.”

- Ricardo

I had an amazing experience with Toner Legal. Blair and L’wren have been a star helping and explaining everything in details. Thank you for the great work.

The Return Of The Soul

“I can honestly give Toner Legal a 5 star review and would highly recommend to anyone who has any employment issues. I wasn’t even sure I had a case and the advice and reassurance I was given was amazing. Blair is an amazing lawyer and will give you honest and informative advice. I ended up with a settlement better than I could’ve ever thought possible and keep the number saved incase there is anything I ever need legal advice and representation with in the future.”

Natalie Bone

“An exceptional Barrister I would highly recommend. Great communication throughout the whole journey. Clear and concise at every stage of the process.”

Lynne

“Toner Legal guided me through a difficult situation at work. I was very happy with the outcome and would definitely recommend this company. I was always kept up to date with the progress of my case and the approach taken was both professional and personable. I could not have got the same result without them.”

Jo S

“I came across Toner legal via a Google search online. Sadly I needed their service due to disability discrimination and harassment in the work place. I suffer with anxiety too , however the way Adam conducted himself from start to finish made it less stressful than I initially thought. Although at times I kept email and texting when feeling stressed and confused with how I was being treated by my employer, this was not an issue for Adam. He managed our case and got an excellent settlement.”

Andrew Prime

“I was and still am amazed with a phone call from Mr Blair Toner and all the advice he gave me, after listening patiently to my circumstances. And all that, before I made any commitment to their services. He clarified all my doubts, pointed me in the right direction and the minimum I can do, is recommend their services immensely. This experience, made my day. Thank you!”

Cesar Meneghetti

“An exceptional Barrister I would highly recommend. Great communication throughout the whole journey. Clear and concise at every stage of the process”

- Lynne

“Blair Toner is an outstanding employment law resource. I have instructed him in every type of employment tribunal hearing and am always impressed by his level of preparation and service offered.”

- Chris Cook, Head of Employment, Partner.