Complaints and Barrister Register

  1. We hope you will be happy with the professional services we provide. However, if you are not satisfied, you should first refer the matter to us.
  2. If you are not happy with our reply then you can contact the Legal Ombudsman. The Legal Ombudsman is a free, impartial and independent service set up by the Government which deals with complaints about the service you have received.
  3. You must complain to the Ombudsman within six months of receiving a final response to your complaint from us (provided the response specifically notifies you of your right to complain to the Ombudsman and of the six month time limit). A complaint to the Ombudsman must also be made not more than six years after the act or omission complained about or not more than three years from the date when you should reasonably have known that there were grounds for complaint.
  4. For further details about how to make a complaint to the Legal Ombudsman, including guidance about the new scheme rules that came into effect on 1 February 2013, please contact the Legal Ombudsman directly at:

Legal Ombudsman

PO Box 6806
Wolverhampton
WV1 9WJ

Email: enquiries@legalombudsman.org.uk

Phone: 0300 555 0333

Website: www.legalombudsman.org.uk

A guide to the new scheme rules that came into effect on 1 February 2013 can be found on the Legal Ombudsman’s website at:

http://www.legalombudsman.org.uk/downloads/documents/A-guide-to-our-revised-Scheme-Rules.pdf

Frequently Asked Questions concerning the new Legal Ombudsman can be found on the BSB’s website:

https://www.barstandardsboard.org.uk/complaints-and-professional-conduct/concerns-about-a-barrister/

The Legal Ombudsman decision data can be found here:

https://www.legalombudsman.org.uk/information-centre/data-centre/ombudsman-decision-data/

BARRISTER’S REGISTER

The Bar Standards Board Register of BSB entities can be found here:

https://www.barstandardsboard.org.uk/for-the-public/search-a-barristers-record/the-entities-register.html

Get In Touch

Please call us on 0207 118 9218 or complete a Free Online Enquiry and we will be in touch.

“Blair Toner is an outstanding employment law resource. I have instructed him in every type of employment tribunal hearing and am always impressed by his level of preparation and service offered.”

- Chris Cook, Head of Employment, Partner.

“I came across Toner legal via a Google search online. Sadly I needed their service due to disability discrimination and harassment in the work place. I suffer with anxiety too , however the way Adam conducted himself from start to finish made it less stressful than I initially thought. Although at times I kept email and texting when feeling stressed and confused with how I was being treated by my employer, this was not an issue for Adam. He managed our case and got an excellent settlement.”

Andrew Prime

“I would like to thank Adam, through the support of the firm, Toner Legal, for guiding me through the entire process. The communication, understanding and personable approach was second to none. I would highly recommend the firm’s legal representatives for providing outstanding services.”

Navrishi Gupta

“I have used the services of Toner Legal on two occasions. The service offered to me by Blair Toner was reassuring and with his expertise, guided me through an unfamiliar process ensuring I was involved at each stage. While I was going through my case, he would suggest things that I could read or listen to online that could assist me. His extensive employment law knowledge is a huge resource and it meant I would get the best possible outcome. It also made the navigation of a system far less daunting due to his attention and professionalism. I would have no hesitation in recommending Toner Legal and their services.”

Ann Cunningham

“Mr Toner provided me with an outstanding service throughout my long and difficult case. Always available to communicate with, he never ceased to amaze me with not only his extensive legal knowledge but also his patience/ ability to translate it into easily understandable English. To quote the opposing Barrister at the opening of my cross examination she described our Witness Statement as ‘forensic’ – needless to say we had a very successful outcome. If I had to sum up Mr Toner’s service in just one word – Outstanding – would be the only word I would need. I always felt he was at least one step ahead of the opposition and in the end that proved to be the case. Thank you Mr Toner.”

- Ian Lee